Refund policy

Return Policy – ZahraWood

At ZahraWood, we want you to love your purchase. If for any reason you're not satisfied, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • In the same condition that you received it

  • Unworn or unused, with tags intact

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at info@zahrawood.com.
Returns must be sent to the address shared by our customer service

Once your return is accepted, we will send you a return shipping label along with clear instructions on how and where to send your package.
Items sent back to us without prior return approval will not be accepted.

You are always welcome to reach out for any return-related questions at info@zahrawood.com.

Damages & Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong product, contact us immediately. We’ll evaluate the issue and make it right.

Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g. food, plants)

  • Custom or personalized products

  • Personal care goods (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Items on sale or purchased with gift cards

If you are unsure whether your item falls under one of these categories, please email us before placing a return request.

Exchanges

Want something else instead? The fastest way is to return your item, and once the return is approved, make a new purchase for the preferred item.

EU Customers – 14-Day Cooling Off Period

If your order was shipped within the European Union, you are entitled to cancel or return your order within 14 days, for any reason and without justification.